Our Warranty and Guarantee
Learn about the warranties and guarantees that come with your Kelda products, ensuring quality, reliability, and peace of mind.
Guaranteed Quality: Two Years’ Coverage on All Kelda Products
Kelda Showers guarantees our products against any defect in materials or workmanship for the period of two years from the date of purchase.
To be covered by this guarantee, service work must only be undertaken by Kelda Showers or by its approved agents.
Not Covered by this Guarantee
Damage or defects arising from incorrect installation, improper use or failure to maintain in accordance with the instructions in this product manual, including the build-up of lime-scale.
Defects or damage caused by products being taken apart, repaired or modified by a person not authorised by Kelda Showers or by their approved agents.
After-Sales Service
Our fully trained staff are ready to provide assistance, should you experience any difficulty operating your Kelda Showers equipment.
Spare Parts
All functional parts of Kelda Showers products are available. All spares are guaranteed for 12 months from date of purchase.
Spares that have been supplied directly from us can be returned within one month from date of purchase, providing that they are in good order and the packaging is unopened.
Note: returned spares will be subject to a 15% restocking charge and authorisation must be obtained from Kelda Showers before return.
Customer Care Policy
If within a short space of time of installation the product does not function correctly, first check with the operation and maintenance advice provided in this installation guide to see if the difficulty can be overcome. Failing this, contact your installer to make sure that the product has been installed and commissioned in full accord with our detailed installation instructions. If this does not resolve the difficulty, please contact Kelda Showers, who will give you every assistance.
If you need advise, please get in touch
Related Links
Product Registration: Register your Kelda product to ensure your warranty is valid
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Frequently Asked Questions: Browse our FAQs
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